TERMS AND CONDITIONS

Introduction

These are our webshop's General Terms and Conditions. They always apply when you use our Website or place an order through our Website, and they contain important information for you as a buyer. Please read them carefully. We also recommend that you save or print these General Terms and Conditions so that you can consult them later.

Definitions

Company: Purgato Bene d.o.o. based in Croatia and registered with the Trade Register under number 91316527969.

Client: the natural person or corporation acting in the performance of a profession or business who enters into an agreement with the Company and is registered on the Website.

Agreement: any arrangement or agreement between the Company and the Client of which the General Terms and Conditions are an integral part.

General Terms and Conditions: These are the General Terms and Conditions.

Applicability of the General Terms and Conditions

The General Terms and Conditions apply to all offers, agreements, and deliveries of the Company unless explicitly agreed otherwise in writing.

If the Client, in his order, confirmation, or any other communication alleging acceptance of the General Terms and Provisions, includes any provisions that differ from or are not included in the General Terms and Conditions, such provisions will only be binding upon the Company if and in so far as Company has accepted them in writing.

In cases where specific product or service-related terms and conditions apply in addition to these general terms and conditions, the Client can always invoke the applicable condition that is most favorable to him in the event of incompatible general terms and conditions.

Prices and information

All prices posted on the Website and in other materials from the Company include taxes and other levies imposed by the government unless stated otherwise on the website.

If shipping costs are charged, they will be clearly stated before the contract is concluded and displayed separately in the ordering process.

The content of the Website is composed with the most excellent care. However, the company cannot guarantee that all information on the Website is correct and complete. All prices and other information posted on the Website and in different materials from the Company are subject to prominent programming and typing errors.

The company cannot be held responsible for color deviations resulting from the color quality displayed on the screen.

Conclusion of the Agreement

The Agreement will be deemed to be concluded when the Client accepts the Company's offer subject to the conditions laid down by the Company.

If the Client has accepted the offer by electronic means, the Company will confirm receipt of acceptance of the offer by electronic means without delay. Until such receipt of acceptance is confirmed, the Client will have the possibility to dissolve the Agreement.

Suppose it is found that the Client provided incorrect data in accepting or otherwise entering into the Agreement. In that case, the Company will have the right to demand fulfillment of the Client’s obligations until the correct data is received.

Registration

To make optimum use of the Website, the Client can register using the registration form or the account sign-in option on the Website.

During registration, the Client will be asked to choose a username and password to log on to the Website. The Client alone is responsible for choosing a sufficiently reliable password.

The Client must keep its login credentials, user name, and password confidential. The company cannot be held liable for any misuse of the login credentials and is always entitled to assume that the Client who logs on to the Website is the party it professes to be. The Client is responsible for and bears the risk of any actions and transactions performed via the Client’s account.

Suppose the Client knows or has reason to suspect that its login details have become available to unauthorized parties. In that case, it will be required to change its password as soon as possible and notify the Company accordingly so that the Company can take appropriate measures.

Execution of the Agreement

As soon as the Company receives the order, it will send the products to the Client without delay and with due regard to the provisions of paragraph 3 of this article.

The company can engage third parties to fulfill its obligations under the Agreement.

Well ahead of the date the Agreement is signed, the information will be posted on the Website, which clearly describes how and the term within which the products will be delivered. If no delivery term has been agreed or stated, the products will be delivered within 30 days at the latest.

If the Company cannot deliver the products within the agreed term, it will notify the Client accordingly. In that case, the Client can either agree to a new delivery date or dissolve the Agreement without incurring any costs.

The company advises the Client to inspect the products upon delivery and to report any defects within an appropriate period, preferably in writing or by email. For further details, see the article about guarantee and conformity.

The risks associated with the products will transfer to the Client as soon as they are delivered to the agreed delivery address.

If the ordered product can no longer be supplied, the Company is entitled to deliver a product comparable in nature and quality to the ordered product. In that case, the Client will have the right to dissolve the Agreement without incurring any costs and to return the product free of charge.

Right of withdrawal/return

The Client will have the right to dissolve the distance Agreement with the Company within 14 calendar days after receiving the product, free of charge and without stating reasons. The commences on the day after the consumer received the product or a third party designated by the consumer, who is not the transporting party, or:

– if the delivery of a product involves different deliveries or parts: the day on which the Client, or a third party designated by the Client, received the last delivery or the last part; – with contracts for the regular delivery of products during a given period: the day on which the Client, or a third party designated by the Client, received the last product; – if the Client has ordered several products: the day on which the Client, or a third party designated by the Client, received the last product.

Only the direct costs incurred for the return shipment are for the Client’s account. This means the Client will have to pay the costs of returning the product. If the entire order is returned, the Client will be refunded any shipping costs and the purchase price paid for the product.

During the withdrawal period referred to in paragraph 1 above, the Client will treat the product and its packaging carefully. The Client may not open the packaging or use the product unless it is necessary to determine its nature, features, and operation.

The Client is only liable for the product’s devaluation, which is a consequence of handling it other than as permitted.

The Client can dissolve the Agreement under paragraph 1 of this article by reporting the withdrawal (digital or in other forms) to the Company within the withdrawal period, through the model form for right of withdrawal, or in some other unequivocal way. If the Company makes it possible for the Client to declare his withdrawal via electronic/digital means, the Company sends immediate confirmation of receipt after receiving such a declaration. As quickly as possible, but no later than 14 days after the day of reporting, as referred to in paragraph 1, the Client shall return the product or hand it over to (a representative of) Company. The client can send the product directly to the Company without a notice of withdrawal in advance within the period mentioned in paragraph 1. The Client must, in this case, include a written notice of withdrawal, such as the model form.

Products can be returned to the following address:

Purgato Bene d.o.o. Savska Cesta 41/XV, 10000, Zagreb, Croatia

Any amounts already paid by the Client (in advance) will be refunded to the Client as soon as possible, and in any case, within 14 days after the dissolution of the Agreement. If the Client chooses an expensive delivery method in preference to the cheapest standard delivery, the Company does not have to refund the additional costs of the more expensive method.

Except in cases in which the Company has offered to retrieve the product, he can postpone refunding until he has received the product or until the Client proves he has returned the product, depending on which occurs earlier.

Information about the applicability or non-applicability of a right of withdrawal and any required procedure will be posted clearly on the Website well before the Agreement is concluded.

Payment

The Client shall pay the amounts due to the Company under the ordering procedure and any payment methods indicated on the Website. The company can offer any payment method of its choice and may change these methods at any time.

Delivery

The payer's name should always be the same as the name on the order. The order will be canceled if the payer and receiver have different names. Deliveries will not be available to parcel forwarding companies or hotels.

Warranties and conformity

This article only applies if the Client is not acting professionally or commercially. If the Company provides a separate guarantee on the products, this applies to all types of Clients, notwithstanding the latter provision.

The Company warrants that the products satisfy the Agreement, the specifications in the offer, the reasonable requirements of soundness and usability, and the statutory provisions and government regulations that are in force on the date the Agreement is signed. If expressly agreed upon, the Company will also warrant that the product is suitable for purposes other than its regular use.

Any warranties offered by the Company, the manufacturer, or the importer will not affect the statutory rights and claims the Client already has and may invoke under the Agreement.

If the delivered product fails to satisfy the Agreement, the Client can notify the Company accordingly within a reasonable period after discovering the defect.

If the Company deems the complaint well-founded, the products concerned will be repaired, replaced, or refunded in consultation with the Client. Under the Article concerning liability, the refund cannot exceed the price paid for the product by the Client.

Complaints handling procedure

Suppose the Client has any grievances concerning a product (under the article on warranties and conformity) and other aspects of the Company's service. In that case, it can submit a complaint by telephone, email, or post. See the contact details at the bottom of the General Terms and Conditions.

The company will respond to the complaint as soon as possible, and in any case, within one day after receiving it. If it is not yet feasible for the Company to formulate a substantive reaction to the complaint by that time, the Company will confirm receipt of the complaint within one day after having received it and indicate the term within which it expects to be able to give a substantive or definitive reaction to the Client’s complaint.

Liability

This article only applies if the Client is a natural person or a legal entity acting professionally or commercially.

The Company's total liability for the Client due to an attributable failure to perform the Agreement is limited to compensation not exceeding the price stipulated for that particular Agreement (including VAT).

The liability of the Company in respect of the Client for indirect damage or loss, which in any case includes –but is explicitly not limited to –consequential damage, lost profit, lost savings, loss of data, and damage due to business interruption, is excluded.

Aside from the cases referred to in the two previous paragraphs of this Article, the Company is not subject to any liability in respect of the Client for damages, irrespective of the ground on which the action for damages is based. However, the restrictions set out in this Article will cease to apply if and insofar as the damage or loss is the result of an intentional act or gross negligence on the part of the Company.

The Company will only be liable to the Client on account of an attributable failure in the performance of an agreement if the Client issues a proper notice of default to the Company without delay, stipulating a reasonable period in which to remedy the failure and the Company continues to fail to perform its obligations after that period. The notice of default must describe the failure in as much detail as possible to enable the Company to respond adequately.

Any event giving the right to compensation is always subject to the condition that the Client reports the damage or loss in writing to the Company as soon as possible but no later than within 30 days after the damage or loss has arisen.

In force majeure, the Company cannot compensate the Client for any damage or loss.

Retention of title

As long as the Client has not made a full payment of the total amount agreed, the Company will retain ownership of all the goods delivered.

Personal details

The company will process the Client’s details under the privacy statement published on the Website.

Final Provisions

The laws of the country that established the webshop govern this agreement.

Insofar as not dictated otherwise by mandatory law, any disputes ensuing from the Agreement will be submitted to the competent Croatia court in the district where the Company has its registered office.

If any provision set out in these General Terms and Conditions should prove to be void, this will not affect the validity of the General Terms and Conditions. In that case, the Parties will lay down one or more new provisions in replacement, reflecting the original provision as much as possible under the law.

The term ‘written ‘in these General Terms and Conditions also refers to communication by email and fax, provided that the sender’s identity and the integrity of the email message have been sufficiently established.

Contact details

After reading these General Terms and Conditions, please email or write to us with any questions, complaints, or comments.

Purgato Bene d.o.o.

Savska Cesta 41/XV, 10000, Zagreb, Croatia

Customer service: sales(et)indusclean.eu

TAX: HR91316527969

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